Terms of Use
Last Updated: 10 Jan 20241. About the Website
The Website is operated by One Key Australia (ABN: 60 239 846 629) and includes all web pages under or forming part of the domain name ‘onekeyaustralia.com.au and any other One Key Australia-branded web pages which include an authorised link to these Terms of Use (the ‘One Key Australia Website’). Access to and use of the Website, or any of its associated Products or Services, are bound by these Terms of Use. Please read these Terms of Use carefully.
By using, browsing and/or reading the Website, including information, text, graphics, materials, and other content on any part of the One Key Australia Website, this signifies that you have read, understood, and agree to be bound by the Terms of Use and the associated Privacy Policy. If you do not agree with the Terms of Use, you must cease usage of the Website, or any of the Services, immediately.
In addition to these Terms of Use, other terms of use or conditions may apply to your use of this One Key Australia Website, parts of the Website, or to Products and Services offered via the Website. You will be bound by these additional terms, as applicable.
One Key Australia reserves the right to review and change any of the Terms of Use by updating this page at any time at its sole discretion and without notice to you. Any changes to the Terms of Use take immediate effect from the date of their publication. By using the Website after a new version of the Terms of Use has been posted, you agree to the terms of such new version.
2. Acceptance of the Terms
By remaining on One Key Australia Website, you accept the Terms of Use and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You may also accept Terms of Use by clicking to accept or agree to the Terms of Use where this option is made available to you by One Key Australia in the user interface.
3. Privacy
One Key Australia takes your privacy seriously and any information provided through your use of the Website, Products, and/or Services. Data are collected and used by the One Key Australia Website for the purpose of providing service quotations and other online services. The One Key Australia Website will record and track the use you make of the Website. Collection and use of your personal data is subject to our Privacy Policy.
4. One Key Australia Website Content
The One Key Australia Website:
(i) contains information of a general nature about One Key Australia and One Key Australia’s Services;
(ii) contains information of a general nature about Australia immigration and various subclass visa;
(iii) enables you to enquire, request quotation, book and pay for some services online.
One Key Australia is not responsible nor liable for any changes in any of the visa requirements or immigration related information or any changes posted on the Department of Home Affairs that are inconsistent from the information available on One Key Australia Website.
Any information, document or data posted on One Key Australia Website is of a general nature and does not constitute any implied immigration assistance or immigration advice.
5. One Key Australia’s Service Terms and Conditions apply
All services booked via One Key Australia Website are subject to and must comply with One Key Australia’s approval criteria and are bound by the service terms and conditions applying to each service requested. Service Terms and Conditions are stated in the Service Agreement which will be emailed to you when you engage services provided by One Key Australia.
6. Payment
All payments made in the course of your use of the Products or Services provided by One Key Australia are processed using PayPal. In using the Website, the Products or Services or when making any payment in relation to your use of the Products or Services, you warrant that you have read, understood and agree to be bound by the PayPal terms and conditions which are available on their website.
You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
You also agree that One Key Australia can vary the Services Fee at any time.
7. Transactions on the One Key Australia Website
When entering into a transaction via One Key Australia Website, whether it be booking of a service, requesting a quote, payment for a service, or a transaction relating to any other Product or Service, the transaction will not be completed until an “Electronic Instruction” (being any electronic instruction, information, message, request or communication issued or transmitted to One Key Australia via the One Key Australia Website) containing the acceptance from you to One Key Australia’s service or any offer, or the confirmation of payment from the payment gateway, i.e., PayPal, whichever is applicable, and any requirements as set out in this Terms of Use, have been complied with.
8. Refund Policy
One Key Australia will only provide you with a refund of the Services Fee in the event when One Key Australia is unable to continue to provide the Services or if the Appointed Agent or Principal Consultant of One Key Australia makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (Refund).
Any requirements set out in these Terms of Use may apply in addition to consumer's rights under the Australian Consumer Law.
9. Limitation of Liability
One Key Australia will not be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether under contract, tort (including negligence), in equity, under statute or otherwise, arising out of or in connection with the use of any information, data, documents, or transmission of an Electronic Instruction through the One Key Australia Website, provision of or failure to provide Products or Services or receive an Electronic Instruction for whatever reason, or any information available from the Services by One Key Australia or One Key Australia Website or any other One Key Australia-branded web pages or any information communicated by One Key Australia via any medium.
One Key Australia does not make any representations or give any warranties about its accuracy, reliability, completeness, or suitability for any particular purpose on any information or published materials on One Key Australia Website. One Key Australia will not be liable for any special, direct, indirect or consequential damages or any damages whatsoever resulting from the information being inaccurate or incomplete in any way and for any reason.
By using, browsing and/or reading the Website, it signifies that you have read, understood, and agree that One Key Australia, its affiliates, employees, agents, contributors, and licensors shall not be liable to you for any direct, indirect, incidental, consequential, exemplary damages or any damages whatsoever which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of cost or profit or monies (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.
10. Copyright and Intellectual Property
One Key Australia Website and all of the related products and services (the 'Services') of One Key Australia are subject to copyright. All information and material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes and are reserved by One Key Australia.
One Key Australia does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by One Key Australia.
One Key Australia retains all rights, title and interest in and to the Website and all related Services.
Nothing you do on or in relation to the Website will transfer any:
(i) business name, trading name, domain name, trademark, industrial design, patent, registered design, or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trademark, or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design, or copyright (or an adaptation or modification of such a thing, system, or process).
You may not, without the prior written permission of One Key Australia and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third-party Services for any purpose, unless otherwise provided by these Terms of Use.
11. General Disclaimer
Subject to this clause, and to the extent permitted by law:
(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms of Use are excluded; and
(ii) One Key Australia will not be liable for any special, direct, indirect or consequential loss or damage, loss of cost or profit or monies or opportunity, damage to goodwill, or any damages whatsoever, arising out of or in connection with the Services or these Terms of Use (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
Use of the Website and the Services is at your own risk. Everything on the Website and the Services are provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of One Key Australia make any express or implied representation or warranty about the Services or any products or Services (including all the products or services offered by One Key Australia) or any information published on the Website. This includes (but is not restricted to) any special, direct, indirect or consequential loss or damage you might suffer as a result of any of the following:
(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third-party conduct, or theft, destruction, alteration or unauthorised access to records;
(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Products or Services related products (including third party material and advertisements on the Website);
(iii) costs incurred as a result of you using the Website, the Services or any of the Products or Services of One Key Australia; and
(iv) the Services or any of the Products or Services of One Key Australia or operation in respect to links which are provided for your convenience.
12. Indemnity
You agree to indemnify One Key Australia, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(i) all actions, suits, claims, demands, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) incurred, suffered, or arising out of or in connection with your content;
(ii) any direct or indirect consequences of you accessing, using, or transacting on the Website or attempts to do so; and/or
(iii) any breach of the Terms of Use.
13. Governing Law
The Terms of Use are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms of Use and the rights created hereby shall be governed, interpreted, and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms of Use shall be binding to the benefit of the parties hereto and their successors.