Privacy Policy

Last Updated: 10 Jan 2024 

One Key Australia is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy applies to all personal information collected by One Key Australia when you interact with us via our website, emails, video calls, and all other electronic medium.

In this Privacy Policy, “we”, “us” and “our” means One Key Australia ABN 60 239 846 629.

1. What is "personal information"?
The Privacy Act 1988 (Cth) currently defines "personal information" as information or an opinion about an identified individual or an individual who is reasonably identifiable:
 o whether the information or opinion is true or not; and
 o whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?
We collect information from you when you visit our website, request for a quotation, book and use any of our services, interact with us via email, video calls or any other electronic medium.

The information which we collect and hold about you may include name, contact details, age, current visa details, use of our services, information needed for immigration assistance, quotation or service fee, and details of consultation. 

3. How we collect your personal information?
We will collect personal information from you whenever you interact with us via email, video calls or any other electronic medium or when you input such information into the website.

We also collect cookies from your computer which enable us to tell when you use the website and to help customise your website experience. Generally, it is not possible to identify users from our use of cookies. You can adjust your browser settings to be notified when you receive a cookie or disable some categories of cookies that we use.

4. Purpose of collection
The purpose for which we collect personal information is to:
 o provide you with the best service experience possible on the website;
 o act as a migration agent and provide you with the necessary migration assistance;
 o arrange a service quotation or service fee;
 o contact you, for example, to respond to your quotation request or service enquiry.

We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it were material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. How we store and hold personal information?
We generally store and hold information about you electronically in computer systems and cloud storage, which use firewalls, user identifiers and passwords. We do keep some paper files that may contain personal information and these files are stored securely in our premises’ locked cabinets.

6. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

7. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our Privacy Officer, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Privacy Commissioner (www.oaic.gov.au).

8. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

9. GDPR
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additional protection to individuals located in Europe. The fact that you may be in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the European Union and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.

10. Changes to privacy policy and contact details
We may change this Privacy Policy from time to time. If you have any questions or concerns, you can contact us here.